Refund Policy

1. INTRODUCTION

1.1 Purpose of This Return Policy 
This Return Policy (“Policy”) sets out the terms and conditions under which Sketch Me Cartoon (“Sketch Me Cartoon,” “Company,” “we,” “us,” or “our”) will review and handle requests for returns, refunds, and exchanges related to products and services purchased through our website located at sketchmecartoon.com (the “Site”). Because our business primarily involves the creation of custom, made-to-order cartoon artwork and related printed products, our return and refund practices differ from those of businesses offering standard, non-customized goods.

1.2 Relationship to Other Agreements 
This Policy is intended to be read together with, and forms an integral part of, our Terms and Conditions and our Privacy Policy. In the event of any conflict or inconsistency between this Policy and our Terms and Conditions with respect to returns and refunds, the provisions of this Policy will govern to the extent of the inconsistency. By placing an order through the Site, you acknowledge that you have read, understood, and agreed to be bound by this Policy.

1.3 Scope of This Policy 
This Policy applies to all purchases made directly through the Site, including custom digital artwork, personalized products, and printed items fulfilled through our third-party partners such as Printify. This Policy does not apply to purchases made through third-party marketplaces, resellers, or platforms that may have their own return and refund rules. In such cases, you must refer to the return policy of the applicable third party.

1.4 Nature of Products and Impact on Returns 
Sketch Me Cartoon specializes in customized and personalized cartoon artwork, including digital illustrations and print-on-demand physical products. Because these items are created specifically based on your photos, instructions, and preferences, they are generally not eligible for returns or refunds due to change of mind, subjective dissatisfaction with style, or preference-based reasons. However, we do stand behind the quality of our work and will address defective or damaged printed products as set out in this Policy.

2. RETURN ELIGIBILITY

2.1 General Principle 
Due to the custom and personalized nature of our artwork and products, most items are not eligible for returns or refunds. Once we begin working on a custom illustration based on your submitted photos and instructions, the order becomes final, and you lose any general “right of withdrawal” that may otherwise apply to non-custom goods. Notwithstanding the foregoing, we may provide replacements or corrective action in limited circumstances as described below.

2.2 Custom Digital Artwork 
2.2.1 Non-Returnable and Non-Refundable 
Custom digital artwork, including personalized cartoon illustrations created from your photos or instructions, is non-returnable and non-refundable once work has started. You cannot return or request a refund for a finished or in-progress digital illustration solely because you changed your mind, no longer want the product, or are dissatisfied with the artistic style, provided that the artwork reasonably reflects the instructions and references you provided.

2.2.2 Revisions Instead of Returns 
Although refunds are not provided for custom digital artwork, we may offer revisions or adjustments within reasonable limits to ensure that the final illustration aligns as closely as possible with your expectations, based on the instructions and photos you provided. Revisions are subject to our discretion and are intended to address reasonable refinement requests, not to create entirely new concepts or drastically different styles.

2.3 Printed Products (Physical Items) 
2.3.1 Eligibility for Replacement Due to Defects 
Printed products (such as posters, canvases, framed prints, or other physical items produced through Printify or other print partners) may be eligible for replacement if they arrive defective, damaged, or with printing errors attributable to the manufacturing or fulfillment process. We will not generally require you to return the defective item, but we do require adequate proof of the defect as described in Section 4.

2.3.2 Non-Eligibility for Change of Mind 
Printed products that accurately reflect the approved artwork and order details are not eligible for return or refund solely due to change of mind, dislike of the aesthetic, or minor variations in color or scale that are inherent to printing processes and screen-to-print differences.

2.4 Products Purchased Through Unauthorized Channels 
Products purchased through channels other than the Site (such as unauthorized resellers or third-party marketplaces) are not covered by this Policy. In such cases, you must seek any available remedies directly from the seller or platform through which you purchased the item.

3. TIME FRAME FOR RETURNS

3.1 Reporting Period for Defective or Damaged Printed Products 
3.1.1 You must notify us of any defects, damage, or significant misprints in printed products within a reasonable period after delivery. While we do not set an arbitrary “2-hour” or extremely short timeframe for reporting issues, we do expect customers to inspect their orders promptly upon receipt and to notify us as soon as reasonably practicable.
3.1.2 A reasonable period is typically considered to be within 14 days of the documented delivery date, unless your local laws provide a different mandatory timeframe. Requests submitted outside of a reasonable period may be declined if the delay prevents us or our print partners from properly investigating the issue.

3.2 No Time-Based Returns for Change of Mind 
3.2.1 We do not offer a return window for custom artwork or printed products on the basis of change of mind. This means you cannot return a product simply because you have decided that you no longer want it, regardless of the time elapsed.
3.2.2 The absence of a fixed “return within X hours or days” for change of mind reflects the personalized nature of our products and the fact that each item is specifically created for you and cannot reasonably be resold.

4. RETURN PROCESS

4.1 Contacting Us 
4.1.1 To initiate a request related to a defective or damaged printed product, you must contact us via email at support@sketchmecartoon.com. Your email should include: (a) your full name; (b) your order number; (c) a description of the issue; and (d) clear photos or videos showing the defect, damage, or printing error.
4.1.2 We may request additional information as needed to assess the issue, including photos of the packaging, close-ups of the defect, or confirmation of your shipping address.

4.2 Review and Assessment 
4.2.1 Upon receiving your request and accompanying evidence, we will review the materials and determine whether the issue qualifies for a replacement under this Policy. We may consult with our printing and fulfillment partners (such as Printify) to investigate the cause of the defect or damage.
4.2.2 We will communicate our decision to you via email, indicating whether your request has been approved, partially approved, or denied, and outlining any next steps to be taken.

4.3 Return or Disposal of Defective Items 
4.3.1 In many cases, we will not require you to return the defective printed product. Instead, we may authorize you to dispose of the item or retain it, depending on the nature and extent of the damage.
4.3.2 In rare circumstances, we may request that you return the product for further inspection. If a return shipment is required, we will provide instructions and may supply a return shipping label as appropriate.

5. REFUNDS

5.1 General Refund Policy 
5.1.1 As a general rule, refunds are not available for custom digital artwork or personalized printed products once work has begun. This includes orders for which artwork has already been created, is in progress, or has been printed and shipped.
5.1.2 Instead of refunds, our primary remedy for qualifying issues with printed products is a replacement, as described in Section 6.

5.2 Circumstances Where Refunds May Be Considered 
5.2.1 Although refunds are generally not provided, we may, in our sole discretion and on a case-by-case basis, issue a partial or full refund where: (a) the defect or damage cannot reasonably be corrected by a replacement; (b) a printing or fulfillment partner is unable to reproduce the order; or (c) legal requirements compel us to provide a refund in your jurisdiction.
5.2.2 Any deviation from our standard replacement policy is purely discretionary and does not create an ongoing obligation or precedent for future cases.

5.3 Exclusions from Refunds 
5.3.1 The following do not constitute valid grounds for a refund: (a) change of mind; (b) no longer needing the product; (c) minor color or brightness differences between on-screen previews and physical prints; (d) subjective dissatisfaction with artistic style, provided that the artwork is substantially consistent with the photos and instructions provided; or (e) delays caused by shipping carriers, customs, or factors beyond our reasonable control.

6. EXCHANGES

6.1 Exchanges Versus Replacements 
6.1.1 Because our products are custom-made, we do not offer traditional “exchanges” in the sense of swapping one product for another different product (for example, exchanging for a different design, size, or style) after an order has been completed.
6.1.2 Instead, where a printed product is defective or damaged, the appropriate remedy is typically a replacement of the same product (same design, same specifications) at no additional cost, provided that your claim has been approved under this Policy.

6.2 No Exchanges for New Designs 
6.2.1 We do not create entirely new artwork or designs free of charge as an “exchange” or substitution for an existing order, except under separate arrangements where an additional fee has been agreed.

7. SHIPPING AND HANDLING

7.1 Original Shipping Charges 
7.1.1 Original shipping and handling charges are generally non-refundable, except where required by applicable law or where a full refund is issued at our discretion in lieu of replacement.
7.1.2 In the event a replacement is approved for a defective or damaged printed product, we typically cover the cost of producing and shipping the replacement item to you.

7.2 Return Shipping Costs 
7.2.1 If we require you to return a defective or damaged product for inspection, we may, at our discretion, provide a prepaid shipping label or otherwise cover reasonable return shipping costs. Alternatively, we may authorize you to discard the product without requiring a return.
7.2.2 If you return a product to us without prior authorization or for a reason not covered by this Policy, you may be responsible for all associated shipping and handling costs, and we may not issue a refund or replacement.

7.3 Responsibility for Shipping Information 
7.3.1 You are responsible for providing accurate and complete shipping information at the time of order. We are not responsible for orders that are lost, undeliverable, or delayed due to incorrect or incomplete shipping addresses provided by you.
7.3.2 If an order is returned to us or our fulfillment partner due to incorrect address information or failure to collect the package, you may be responsible for additional shipping charges to reship the order.

8. NON-RETURNABLE ITEMS

8.1 Categories of Non-Returnable Products 
8.1.1 The following categories of products are strictly non-returnable and non-refundable, except where required by law or where we determine otherwise at our discretion: 
(a) Custom digital cartoon artwork; 
(b) Personalized printed products that accurately reflect the approved design and order details; 
(c) Downloadable digital files; 
(d) Products that have been altered, used, or damaged by the customer after delivery.

8.2 Customization and Personalization 
8.2.1 Because custom and personalized products are created specifically for you and often incorporate your photos, names, or other personal details, they cannot reasonably be resold or repurposed. For this reason, such products are treated as final sale once work begins, subject only to the limited remedies described in this Policy for defective printed items.

9. COMPLIANCE WITH LAWS

9.1 Consumer Rights and Mandatory Laws 
9.1.1 Nothing in this Policy is intended to exclude, limit, or override any mandatory rights or remedies that you may have under applicable consumer protection laws. To the extent that such laws grant you non-waivable rights related to returns, refunds, or defective goods, those rights will apply in addition to the provisions of this Policy.

9.2 Jurisdiction-Specific Variations 
9.2.1 If you reside in a jurisdiction that provides specific statutory rights regarding returns or refunds that conflict with any part of this Policy, the mandatory provisions of that jurisdiction’s laws will apply to you, to the extent required, and this Policy will be interpreted and enforced in a manner consistent with such laws.

9.3 No General Right of Withdrawal for Custom Goods 
9.3.1 In many jurisdictions, there is no general right of withdrawal (or “cooling-off period”) for custom-made or personalized products. Even where a general right of withdrawal exists for standard products, it may not apply to our custom artwork and personalized printed products. You acknowledge and agree that, once we have begun work on your custom order, you do not have a general right of withdrawal or cancellation based solely on change of mind.

10. CONTACT INFORMATION

10.1 How to Reach Us 
10.1.1 If you have any questions, concerns, or requests regarding this Return Policy, or if you wish to submit a claim for a defective or damaged printed product, you may contact us using the following details: 
Sketch Me Cartoon 
Address: 30 N Gould St Ste R, Sheridan, Wyoming 82801, United States 
Email: support@sketchmecartoon.com

10.2 Communications and Response Time 
10.2.1 We strive to review and respond to return-related inquiries and claims within a reasonable time frame. Response times may vary depending on the volume of requests, the complexity of your claim, and the need to coordinate with our printing and fulfillment partners.

11. CHANGES TO THE RETURN POLICY

11.1 Right to Modify 
11.1.1 We reserve the right to update, modify, or replace this Return Policy at any time, in our sole discretion, to reflect changes in our business practices, products, services, or legal requirements.

11.2 Notice of Changes 
11.2.1 When we make material changes to this Policy, we will take reasonable steps to notify you, which may include updating the “Last Updated” date, posting a notice on the Site, or sending email notifications to customers with active accounts or recent orders, where appropriate and feasible.

11.3 Continued Use and Orders After Changes 
11.3.1 Your continued use of the Site and placement of new orders after the effective date of any updated Return Policy will constitute your acceptance of the revised Policy. If you do not agree with the changes, you should not place new orders and should contact us with any concerns or questions.