FAQ
1. HOW LONG DOES IT TAKE?
Our team of talented cartoon illustrators work as fast as they can and we aim to get your hand-drawn personalized portrait done in 2-5 days.
2. HOW IS THE ARTWORK SENT?
Your custom cartoon portrait will be digital and we will email it to you as soon as it is completed. The file you will receive will be ready to print or share on social media. In case you decide to purchase a printed version on our store, we will attach your print order to the original one and will make sure your personalized artwork gets printed and shipped to the address provided.
3. WHAT IF I AM UNHAPPY WITH MY CARTOON PORTRAIT?
Our cartoon artists are amazingly talented and we strive to produce premium quality drawings. Sometimes working from a photo we miss the essence of the person and we are always ready to make revisions until you are 100% happy with your custom cartoon portrait.
However, it is the customer’s responsibility to specify all details they would like included in their personalized portrait. Any details not included in the order notes will be assumed by our cartoon illustrator and might result in additional charges if changes are required.
4. CAN YOU CREATE A COMPOSITION FROM MORE THAN ONE PHOTO?
Absolutely yes. The more photos the better, just let us know in the description what details we should use from each photo and leave the rest up to us!
5. DO PETS COUNT AS CHARACTERS?
Creating a custom pet portrait requires the same amount of effort like drawing a human character. Therefore yes, pets count as characters.
6. WHY US?
We are fast and professional. You will receive a high-quality artwork in just 3 days. And we are always here to help you! You can reach out to us 16 hours a day (the rest we are sleeping).
7. CAN YOU PLEASE SUGGEST SOME IDEAS FOR THE DRAWING?
Details referring to hobbies, favorite drink or food, sport, trip, specific clothes, etc. can make your custom cartoon drawing very unique and extra special.
We can draw you in your favourite place or in a specific movie scene, just don’t forget to add photos and description, and make sure you select ‘Custom background’ option.
Including celebrities or famous cartoon characters is another super fun idea for your personalized cartoon drawing.
8. IS THE FINAL PICTURE SUITABLE FOR PRINTING?
The short answer is absolutely yes! Digital images we deliver via email are high-quality files suitable for printing in any size less or equal to 16 × 12-inch which is our default size.
We can also give in the following size like 12 x 9 and 24 x 8 inch.
WHAT IS YOUR REFUND POLICY?
Due to the individualization of the product there is no right of withdrawal after the order has been placed and the custom illustration has been started to be drawn. We do however offer product revisions in case a customer is unsatisfied with their personalized portrait.
9. Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
10. How long will it take to get my order?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
11. What shipping carriers do you use?
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
12. Can I return my product?
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
13. Can I get my product personalized?
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.